Reef Crown Terms and Conditions

These Terms and Conditions govern your use of the Reef Crown website, ReefCrown applications and all related gaming services offered to players in Australia. Please read them carefully before registering. By using our services, you confirm that you have read, understood and accepted them. Last updated: 15.10.2026.

1. Acceptance of Terms and Eligibility

By registering an account, depositing or playing, you enter into a binding agreement with us. This agreement comprises these Terms, our Privacy Policy and any specific rules for games or promotions. If you do not agree, you must not use our services.

1. You must be at least 18 years old, or the higher minimum age applicable in your state or territory of residence.
2. You are solely responsible for ensuring that your use of our services is lawful where you live, including under the Interactive Gambling Act 2001 (Cth) and any applicable state or territory legislation.
3. Our services are not available in the United States, the United Kingdom, France, the Netherlands, or any other jurisdiction where offering them is prohibited or which appears on our restricted list.
4. Each person may hold only one account. Duplicate accounts, including those sharing a household, device or payment method without our approval, may be closed.

2. Registration, Account Security and Verification

You must provide accurate, complete and current information when registering and keep it up to date. Supplying false details may lead to account closure and forfeiture of winnings. You are responsible for keeping your login credentials confidential and for all activity under your account. Please notify us immediately if you suspect unauthorised access.

To meet our anti-money laundering and counter-terrorism financing obligations, we may request verification of your identity, age, address, source of funds and current location at any time. Verification may be triggered at registration, before a withdrawal, or when large or unusual transactions occur. We may withhold withdrawals until verification is completed to our satisfaction. We may also report suspicious activity to the competent authorities without notifying you.

3. Deposits, Withdrawals and Payments

1. Australian dollars (AUD) are our primary currency. If you pay in another currency, conversion occurs at the rate applied by your payment provider, and third-party fees remain your responsibility.
2. You may only deposit using payment methods registered in your own name. We may refuse, reverse or cancel transactions that breach this rule.
3. Minimum and maximum deposit and withdrawal limits are displayed in the cashier and may vary by payment method.
4. Withdrawals are normally returned to the method used for depositing. After an internal review of up to 24 hours, e-wallets are typically processed within one day, while cards and bank transfers may take one to five business days.
5. You must wager your deposit at least once before requesting a withdrawal. We may pay very large winnings in instalments in accordance with the limits shown in the cashier.

4. Bonus and Promotional Terms

Every bonus is subject to these Terms and to the specific conditions published with the offer. By claiming a bonus, you accept those conditions.

1. Wagering requirements, stated as a multiple of the bonus or deposit, must be completed before any bonus funds or related winnings can be withdrawn.
2. While wagering, your maximum bet is AUD 5 per spin or hand unless the offer states otherwise.
3. Pokies usually contribute 100% towards wagering. Table games, live casino and certain other titles contribute less or are excluded, as specified in the offer.
4. Bonuses expire if not wagered within the stated period, and a maximum cashout limit may apply.
5. Only one bonus is available per player, household, device or IP address.

We reserve the right to void bonuses and any winnings obtained through abuse, fraud, collusion or bonus exploitation, including low-risk or hedged betting patterns.

5. Fair Play, Suspension, Closure and Dormant Accounts

You agree not to engage in collusion, fraud, money laundering or the exploitation of software errors. You must not use bots, scripts, collusive tools or other prohibited software, operate multiple accounts, or file unjustified chargebacks or payment disputes. Any such conduct may result in confiscation of funds, voided winnings and referral to the relevant authorities.

We may suspend or close your account, with or without notice, if we reasonably suspect a breach of these Terms, a legal or regulatory requirement, or a risk to other players. You may close your account at any time by contacting support. An account with no login for twelve consecutive months is treated as dormant. After written notice, and where the law permits, we may apply a reasonable administration fee. You may still claim any remaining balance subject to verification.

6. Intellectual Property and Limitation of Liability

All content on ReefCrown, including logos, software, text, graphics and layouts, belongs to us or our licensors. Games are supplied by licensed third-party providers, and their trademarks and software remain their property. You receive a limited, non-transferable, revocable licence to use our services for personal, lawful entertainment only. You may not copy, scrape, reproduce or distribute any content without our written consent.

Our services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, technical failures, interruptions, or the acts of third-party payment or game providers. Gambling involves risk, and we do not guarantee winnings. Where a game malfunctions, all affected bets and payouts may be void. Nothing in these Terms excludes liability that cannot lawfully be excluded.

7. Complaints, Governing Law, Responsible Gambling and Amendments

Please first contact our support team through live chat or email with details of your complaint. We aim to respond within fourteen days. If you remain dissatisfied, you may escalate the matter to the licensing authority that regulates Reef Crown or to the independent dispute resolution body identified in our reply or website footer. These Terms are governed by the laws of the jurisdiction of our gaming licence, and its courts have jurisdiction over any dispute, subject to any mandatory consumer rights.

We support responsible gambling. Please review our Responsible Gaming page for deposit limits, time-outs and self-exclusion tools. If gambling is affecting you, Gambling Help Online offers free, confidential support on 1800 858 858. We may amend these Terms at any time by publishing the updated version with a revised “last updated” date. Continued use of our services constitutes acceptance of the changes.