Responsible Gaming at Reef Crown

We want your time with us to stay enjoyable and firmly in your control. This page explains how we support safer play, which tools you can use, and where to find free, confidential help in Australia.

Our Commitment to Safe, Responsible Play

At Reef Crown, we see gambling as a form of entertainment, much like a night at the movies. It should never be treated as a way to earn income, clear debts or fix financial pressure. We encourage you to play only with money you can comfortably afford to lose, after your bills, rent and savings are covered.

We promise to give you clear information, practical tools and respectful support. We will never judge you for asking for help or for using a limit. Our team is trained to recognise warning signs, and we continually review our processes so that safer play is easy to choose. Whether you play occasionally or often, your wellbeing matters more to us than any session.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually, and it can affect anyone. Noticing the signs early makes a real difference. You might like to ask yourself whether any of these sound familiar:

Behavioural: playing for longer than planned, chasing losses, hiding your activity, or neglecting work, study or family time.
Financial: borrowing to gamble, missing bill payments, repeatedly topping up deposits, or using money set aside for essentials.
Emotional: feeling anxious, guilty or irritable, gambling to escape stress, or finding it hard to stop even when you want to.

Recognising one or more of these signs is not a failure. It is a useful signal to pause and reach out.

Player-Protection Tools Available to You

We offer a full set of controls in your ReefCrown account, so you can shape your play to suit your budget and lifestyle. You can use one tool or combine several.

Deposit, Loss and Wager Limits

Deposit limits cap how much you can add to your account over a day, week or month. Loss limits restrict how much you can lose within a chosen period, while wager limits control how much you can stake across your games. Together they help you stay inside a budget you set while calm and clear-headed. We suggest deciding your limits before you play, not during a session. If you are unsure where to begin, start with a conservative amount. You can always review it later, and a small limit is often easier to keep.

Session Limits, Reality Checks and Cool-Offs

Session time limits end your play after a set duration. Reality checks are friendly pop-up reminders that show how long you have been playing, so time never slips away unnoticed. If you need a short break, a cool-off or time-out period pauses your account for a period such as 24 hours up to 30 days. These tools are designed to give you space to reset. They are not a penalty, and using them is a sign of good judgment rather than weakness.

How to Set and Adjust Your Limits

Sign in, open the responsible gaming or account settings area, and choose the limit you want. Enter an amount or time period, then confirm. Tighter limits normally apply immediately, so you are protected straight away. If you want to raise or remove a limit, a cooling-off delay applies before the change takes effect. This stops impulsive decisions made in the heat of the moment. If you cannot find a setting, our support team will gladly help you.

Age Verification and Preventing Underage Gambling

You must be at least 18 years old to open an account or play with us, in line with the minimum legal gambling age in Australia. We take underage gambling very seriously. During registration and before withdrawals, we may ask for identity documents, such as a driver licence or passport, and proof of address to confirm your age and details.

Accounts found to belong to anyone under 18 are closed, and we take appropriate action on any funds. Please keep your login details private and never allow another person, especially a young person, to use your account. We also encourage you to use your own funds only. Australia has moved to restrict credit card use for online gambling, and we support that approach because it helps people avoid gambling with borrowed money.

Self-Exclusion at Reef Crown

If you feel you need a longer break, or want to stop altogether, self-exclusion is available. We offer three levels:

Short-term: for example, one week up to three months.
Medium-term: from three up to twelve months.
Permanent: a lasting closure of your account.

Contact our support team or use your account settings to request it. Once it starts, we close your account, stop marketing messages and block new registrations. Our self-exclusion is managed by us at Reef Crown, not through a central database. Australia’s national register, BetStop, covers licensed Australian wagering providers, so we encourage you to register there too if you bet elsewhere.

Protecting Minors at Home

If children or teenagers share your home or devices, a few simple habits can keep them safe. Always lock your devices with a password or biometric, and log out of your gambling accounts after each visit. Avoid saving passwords or payment details in shared browsers.

Parental-control and filtering software can block gambling websites and apps. Options include built-in tools such as Apple Screen Time and Google Family Link, as well as dedicated programs like Qustodio or Net Nanny. The eSafety Commissioner also provides free guidance for parents. Talking openly with young people about the risks of gambling is just as valuable as any software.

Where to Get Help in Australia

You do not have to manage this alone, and reaching out takes courage. Free, confidential support is available any time:

Gambling Help Online: call 1800 858 858 or use the 24/7 live chat at gamblinghelponline.org.au.
Lifeline: call 13 11 14 if you are struggling emotionally.
Financial counselling: the National Debt Helpline on 1800 007 007 can help with money worries.

If you are worried about your play, please contact our team, set a limit or take a break today. We are here to support you, without judgment.